Important Features Of Well-Rounded Business VoIP Systems

16 March 2023
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VoIP stands for Voice over Internet Protocol, and it's revolutionizing the way businesses communicate. Instead of using traditional landlines, VoIP allows businesses to make and receive calls over the internet. This way, businesses can save money by using their existing internet connection to make phone calls.

It also provides several features that are not available with regular landlines, including call forwarding, call screening, virtual numbers, and more. Take a look at some of VoIP system features in greater detail.

Call Forwarding 

One of the most useful features of VoIP is its ability to forward calls to different locations or devices. This allows employees to stay connected no matter where they are.

For example, an employee could be on vacation but still receive important business calls by having them forwarded to their cell phone or another device. This call-forwarding feature makes it easy to keep up with all business communications without missing a beat.

To actualize this feature, businesses need to configure their VoIP system to forward incoming calls to the desired destinations. You can also choose to set up automatic call forwarding based on a range of criteria, such as time of day or caller ID.

Call Screening

Another useful feature of VoIP is the ability to screen incoming calls. This is especially helpful for small businesses that may not have enough personnel to answer all incoming calls at once.

With call screening, you can set up automated messages, allowing you to screen incoming calls before deciding whether or not you want to answer them. This way, you can ensure that only important calls get through while filtering out any unwanted or spam calls.

The screening is done through the VoIP system itself, which can be configured to detect certain criteria and direct calls accordingly. This is a great way to maximize efficiency and keep your business running smoothly.

Virtual Numbers

VoIP systems also enable businesses to set up "virtual numbers" — local phone numbers that ring directly through your business's VoIP system rather than a physical line.

This makes it easier for customers and clients in specific countries or geographic regions can reach your business without incurring long-distance charges on their end. It also allows your business to appear larger and more professional than it actually is.

So virtual numbers provide an ideal solution if you need an international presence but don't want the hassle (or expense) of setting up local lines in each country. Talk to your VoIP provider about setting up virtual numbers, and be sure to ask as many questions as necessary to ensure you get the most out of your system.